The latest review Cruise Guest services was posted on Jan 17, 2023. So, emailing Mr. Bayley was good advice, thank you everyone! Royal Caribbean Group. re-entry testing requirements? "We will never ask you for your personal information via e-mail," he warned. Vice President, Finance and Not only was there a sincere apology, the writer explained what should have been done to accommodate them. Hello everyone, Does anyone know the email address of the CEO or somebody at the top of Royal Caribbean. All rights reserved. Frequently Asked Questions Travel Requirements & Documents Testing Requirement Online Check-In Boarding Vaccine Requirement Crown and Anchor Society Loyalty Program Future Cruise Credit Chief Financial Officer, Royal Caribbean Group. Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. Barbara Muckermann is the President and Chief Executive Officer of Silversea Cruises, as well as a member of Royal Caribbean Groups Executive Committee. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. in time? Prior to joining McDonalds, Mr. Thompson served six years as an Electrical Engineer for the Northrop Corporation, where he specialized in power supply design and manufacturing for high technology radar systems. Official page for Michael Bayley, President & CEO of Royal Caribbean. In 2017, Mr. Reilly became a director of the Center for Strategic and International Studies, a non-profit research and communication organization in Washington, DC. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. His many accomplishments include leading the acquisition of the worlds most luxurious expedition vessel, Silver Endeavour, in 2022, which enabled the cruise line to access more remote destinations in both Polar Regions. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Barbara Muckermann, currently chief commercial officer, will become the next president and chief executive of. The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. In his former role, Liberty was responsible for Finance, Strategy, Shared Service Operations, Legal, Technology, Silversea Cruises and the TUI Cruises and Hapag-Lloyd Joint Venture. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. CC Help Jenn Fain and his wife, Colleen, have four children and eight extraordinary grandchildren. They do pay attention to e-mails at the CEO's office (mbayley@rccl.com). 17056205 06/06/22 Royal Caribbean Travel Protection Plan Desk at AON 8am-10pm EST Mon-Fri 9am-5pm EST Sat/Sun (800)453-4022 24-hour emergencynumber: (866)509-7716 or (603) 898-2679 Claim forms maybe obtained at www.TravelClaim.com Amenities Packages Bon Voyage 8am - 11pm . Email address Royal Caribbean. rebook? Unfortunately, scammers using emails that look like the real thing are an all-too-common hack that works equally as well as it is prevalent. Royal Caribbean Cruises reviews first appeared on Complaints Board on Dec 27, 2006. Before joining Silversea, Martinoli was the Chairman and CEO of Grandi Navi Veloci, a leading ferry company and part of the MSC Group in the western Mediterranean. Martinoli joined Silversea Cruises as President and CEO in 2016, overseeing the companys growth before transitioning to an advisory role at Royal Caribbean Group in 2023. Royal Caribbean International. According to Royal Caribbean's website, Jason Liberty, 46, will be the President and CEO of the company's three global cruise brands: Royal Caribbean International, Celebrity Cruises and Silversea cruises. In addition, Mr. Wilhelmsen serves as Chairman of the board of his wholly owned company Pan Sirius AS. Mr. Brock is a Trustee of the Georgia Tech Foundation, Chairman of Horizons Atlanta, a philanthropic organization that enhances education for underserved children, and a member of the Smithsonian National Board. I sent mine to Richard Fain on Thursday, but have gotten no response yet. Bayleys career with the brands parent company, Royal Caribbean Cruises Ltd. (RCL), spans 30 years. Tech Ventures, a single LP Venture Capital fund with a focus on Round A tech investments. Phone. Sign up today to get the latest deals in your inbox. Caribbean's all-inclusive beverage packages? An Italian national, Martinoli holds a Masters Degree in Naval Architecture and Mechanical Engineering from the University of Genoa, and has also attended an Advanced Executive Program at Kellogg Northwestern University, Illinois. Do you know about when you'd like to sail? stateroom category? Royal Caribbean International. Prior to that, Mr. Brock served as Chairman and Chief Executive Officer of Coca-Cola Enterprises Inc. since April 2008 and as Chief Executive Officer since April 2006. Connect with Royal Caribbean Cruises via Facebook at. Our help is free. Before joining Royal Caribbean Group, he was a senior manager with the accounting firm KPMG LLP. Will I have to take a COVID-19 test before or during my Can I take a telehealth test at home to satisfy my Chief Financial Officer. To write a complaint about Royal Caribbean Cruises and get an answer from the officials of Royal Caribbean Cruises, Complaintsboard.com's objective complaint writing and answer providing system can be used. Mr.Reilly is the Founding Partner of Aqua International Partners L.P., a private equity fund established in 1997 and dedicated to investing in companies engaged in water. Ann S. Moore has served as a director of the Company since May 2012. Mr. Brock also is a member of the Advisory Board of BIP Capital, a venture capital firm. How safe is a cruise? I need to schedule a pre-cruise test. Help! do I cancel? Over the weekend we booked with the Serenade for March and I sent my requests in to Special Needs with a copy to Mr. Frau. My family cruises a fair amount, my wife and I have 41 cruises and are diamond Plus with RCL, my other family members are Pinnacle Club members We were on the Inaugural cruise for the Quantum, booked it about 18 months ago. From February 2003 until December 2005, Mr. Brock was Chief Executive Officer of InBev, S.A., a global brewer, and from March 1999 until December 2002, he was Chief Operating Officer of Cadbury Schweppes plc, an international beverage and confectionery company. Many of the Quantum management team had come from Celebrity where they do not do the same for Inaugural cruises as Royal Caribbean used to do. VICKI FREED Senior Vice President, Sales, Trade Support & Service. Started August 27, 2021, By Maybe not your intention but that's generally what happens here. Mr. Srensen is the current Chairman of the Talent and Compensation Committee. William L. Kimsey has served as a director of the Company since April 2003. Who died and made you the owner of Cruise Critic ? Mr. Reilly is the current Chairman of the Safety, Environment and Health Committee. They sent a courteously worded e-mail to Mr. Bayley and less than 24 hours later received a reply. Kulovaara is a naval architect and holds a Master of Science degree in Civil Engineering from the Technical University of Helsinki in Finland. Can you trust the cruise lines new passenger bill of rights? How can I get my Royal Caribbean cruise boarding pass At the helm of the world's largest and most innovative cruise line, Michael Bayley leads a global team of more than 50,000 ship and shoreside employees, delivering memorable cruise vacations to over five million international guests on its fleet of 24 ships sailing to more than 270 destinations. Royal Caribbean Cruises deals in a variety of industries, such as hospitality and tourism and provides services in Cruises, and provides its services worldwide According to the latest report, Royal Caribbean Cruises has generated US$2.2 billion (2020) and net income being US$-5.8 billion (2020). Mr. Howe is the current Chairman of the Nominating and Corporate Governance Committee. During his successful tenure as President and CEO, Martinoli grew Silverseas fleet to 11 ships, with two new Nova-class ships, Silver Nova and Silver Ray, set to launch in 2023 and 2024, respectively. I tried Royal's website and attaching the letter but it would not complete the task. Alexander Lake joined the Royal Caribbean Group in June, 2021 and serves as Senior Vice President, Chief Legal Officer & Secretary, in which role he has global responsibility for the Groups legal and compliance functions. duPont de Nemours and Company and from 1997 until May 2013, he served on the Board of Directors of ConocoPhillips. Use this comments board to leave complaints and reviews about Royal Caribbean Cruises. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Inaugural cruises on the Allure and Oasis were much more impressive events. It is not possible to predict or identify all such risks. Sign up to receive information about our special offers and deals. Its your fault for not understanding how a new ship operates" etc. #6. While leading EY, Mr. Howe also gained extensive board governance and regulatory experience and was executive sponsor for the firms focus on diversity and inclusiveness. I say "For what it is worth", because what I was told appears to be totally incorrect from the many posts that have popped up on CC regarding this issue. Senior Vice President, Marine in Economics from Boston College. What internet options are available on board Royal Can I use part of someone elses Future Cruise Credit to Does anyone have experience with how long it takes to get a reply from the CEO or a representative at RCI? Its just a fact of life. When can I redeem my Future Cruise Credit? 10:00AM-4:00PM), (Mon-Fri: 9:30AM-6:30PM / Sat: 9:00AM-1:00PM), ATLASPACE, 16/F, Sun Life Tower, The Gateway, Harbor Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I also got a call today from Mr. Frau apologizing for all that went wrong in December and letting me know that the request DID reach the ship. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, or itineraries. He has been recognized with the Federal Maritime Commissions Earth Day Award, the Travel Weekly Lifetime Achievement Award, the South Florida Business Lifetime Achievement Award, the Ellis Island Medal of Honor, and membership in the South Florida Business Hall of Fame. For more questions regarding travel Agents / Agencies, Make Sure Your Voice Is Heard! Corporate Guest Relations1050 Caribbean WayMiami, FL 33132, General: (305) 539-6000Customer Service: (800) 398-9819Corporate Guest Relations: (800) 256-6649. My wife and I are very experienced cruisers, usually every 2-3 months. From 1989 to 1993, Mr.Reilly served as the Administrator of the U.S. Environmental Protection Agency. Dont press any key when prompted. Ship? The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. All rights reserved. Mail Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 Phone General: (305) 539-6000 Customer Service: (800) 398-9819 Corporate Guest Relations: (800) 256-6649 Other executives include Kara Wallance, Chief Marketing Officer; Jay Schneider, Chief Product Innovation Officer and 6 others. Learn More Kara Wallace Chief Marketing Officer, Royal Caribbean International. I wanted to share my experiences with someone that would respond back. Maritza Montiel has served as director since December 2015. Prior to World Fuel Services, Mr. Lake served as Assistant General Counsel at America Online Latin America,Inc., a leading interactive services provider in Latin America, and practiced as a corporate lawyer in New York and Miami with the law firms White& Case, Winston& Strawn and Curtis Mallet-Prevost, Colt& Mosle. Mr. Lake received his J.D. Don't get me wrong. Well.duh.yeah. staterooms), Call: Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun Two short years later, she was the first woman appointed to CEO of a Brand in the RCL Corporation. Top Royal Caribbean Cruises, Ltd. Employees Bert Hernandez President, Royal Caribbean International, China . What if I am unable to get vaccinated because of a Mr. Howe is also a member of the Board of Trustees of Carnegie Hall, the Board of the Peterson Institute for International Economics and the Board of Trustees (Chairman) of the Liberty Science Center. View Download. Royal Caribbean Cruises offers its services in Cruises industry. culinary programme and the cruise lines Roman-inspired wellness programme, Otium, among others. Matt Hochberg Royal Caribbean International President and CEO Michael Bayley took to social media on Monday to warn crew members not to fall for an email scam going around that targets private information. One of the most innovative and knowledgeable leaders in the maritime industry, Martinoli was at Silverseas helm when Royal Caribbean Group acquired a two-thirds share in the leading ultra-luxury cruise line in July 2018, and, subsequently, when the Group completed the full acquisition in June 2020. Mr. Ofer is a global maritime shipping and real estate business leader and philanthropist. There was tremendous hype. Naftali Holtz. Operations. You can unsubscribe at any time. In May 2010, President Obama named Mr. Reilly to serve as co-chair of the National Commission on the BP Deepwater Horizon Oil Spill and Offshore Drilling, which released its report on January 11, 2011. Usually you would receive a reply from an assistant in 72 hours (normal business hours, not weekend or holiday). Prior to that, he served as Chairman and Managing Director of Island Cruises plc, a joint venture cruise line and tour operator begun in 2002 by RCL and British tour operator First Choice Holidays. Twitter (Public Relations/Media): @RoyalCaribPR, Adam Goldstein President[emailprotected](305) 539-6000, Lisa Lutoff-PerloExecutive Vice President, Operations(305) 539-6000, Have our travel agency partner get you a free quote for a Royal Caribbean cruise. Fain on Thursday, but have gotten no response yet died and made you the owner of cruise Critic Royal... Economics from Boston College free, daily newsletter with links to your favorite commentary, tips and about! Jenn Fain and his wife, Colleen, have four children and eight extraordinary.... Company since April 2003. Who died and made you the owner of cruise Critic Ltd. Bert. And holds a Master of Science degree in Civil Engineering from the Technical University of in! To leave Complaints and reviews about Royal Caribbean Cruises less than 24 hours later received a reply Colleen. Real estate business leader and philanthropist cc Help Jenn Fain and his wife, Colleen, have four children eight! His wife, Colleen, have four children and eight extraordinary grandchildren started August 27, 2006 / Agencies Make! De Nemours and Company and from 1997 until May 2013, he was senior! Nemours and Company and from 1997 until May 2013, he served on Board... What happens here, our free, daily newsletter with links to your favorite commentary tips... Seven continents 1993, Mr.Reilly served as a director of the Nominating and Corporate Governance Committee prevalent! 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